What types of businesses fit PhoneFlow?
PhoneFlow is best for owner-operated service businesses with high-intent inbound calls, limited reception, and clear rules for booking, messages, and escalation. Every workflow is fit-checked before setup.
Frequently asked questions
What owners need to know before setup.
Clear answers about the live system, safety boundaries, pricing, privacy, and what happens when a call needs a person. Book a 15-minute owner demo and we'll answer anything specific to your shop.
All questions and answers.
Will callers know they are speaking with AI?
Yes. Alex identifies itself as an AI receptionist. The goal is clear, useful service, not pretending to be a person.
What can Alex answer?
Alex uses the services, service area, hours, booking rules, and approved answers you provide. It does not invent prices, availability, or technical advice.
What happens when Alex is unsure?
Alex follows the fallback you approve, such as taking a detailed message, offering a callback, or transferring the caller. You decide the rule before launch.
How are urgent calls handled?
We configure your urgent-call questions and escalation path. Alex gathers the key details and follows that path. PhoneFlow is not an emergency service and does not diagnose hazards.
Can it book appointments?
Yes, when a request matches the booking rules and calendar availability you approve. If booking is not appropriate, Alex captures the details for your team instead.
Can I keep my existing phone number?
Usually, yes. Most businesses start with call forwarding so their public number stays the same. We confirm the setup that fits your carrier during onboarding.
Can I change the call flow?
Yes. PhoneFlow is managed for you, so approved services, answers, booking rules, transfers, and escalation steps can be updated as your business changes.
What if a transfer fails?
The fallback is configured before launch. Alex can collect the caller's name, number, issue, and preferred callback window so the request is not left without a next step.
What is included in the Managed Plan?
The launch-sale price is $134.70 CAD/month, 70% off the regular $449 price. It includes ongoing call handling, up to 500 inbound minutes each month, monitoring, and tuning. Additional inbound minutes remain $0.45 CAD each.
How do billing and cancellation work?
PhoneFlow bills by invoice in Canadian dollars. Applicable taxes and any approved third-party or nonstandard fees are shown before work begins. The Managed Plan can be cancelled before the next billing period.
How is call information handled?
PhoneFlow and its service providers process the information needed to answer, route, review, and improve calls. The exact integrations, recording settings, and retention approach are confirmed during setup.
Why are there no customer case studies yet?
PhoneFlow is early. We show the process, safety boundaries, test scenarios, and service terms instead of borrowing logos or publishing results we have not earned.